Last Updated: 03/04/2025

We want you to be completely satisfied with your purchase from mascoshop.online. If you’re not happy with your order, you may return it within the terms described below.

🕐 Return Eligibility

• Returns must be initiated within 30 days of delivery.

• Items must be unused, in original packaging, and in resalable condition.

• A valid receipt or proof of purchase is required.

🚫 Non-returnable Items

• Perishable goods (e.g., pet food, treats)

• Customized or personalized items

• Intimate, sanitary, or used hygiene products

• Health and care products for pets (e.g., flea treatments, medications)

• Gift cards or digital downloads

💸 Refund Process

• Once your return is received and inspected, we will notify you by email.

• If approved, refunds are issued to the original payment method within 5–10 business days.

• Refunds may be denied if conditions are not met.

📦 Return Shipping

• Customers are responsible for return shipping costs, unless the product was incorrect or damaged.

• Shipping costs are non-refundable.

• We recommend using a trackable shipping service for returns.

Return address:
C. Juan Anton 21, 28011 Madrid, Spain

🔁 Exchanges

We only replace items if they are defective or damaged. To exchange, contact us at:
📧 support@mascoshop.online

🌍 International Returns

• International customers are responsible for return shipping and any customs/import fees.

• Delivery times may vary depending on customs clearance.

🧾 Partial Refunds

• Issued for used items or missing original packaging.

• Requests are evaluated case-by-case.

❓ Need Help?

If you have questions about your return or refund, contact us at:
📧 support@mascoshop.online
📞 +34 686 02 99 89