Last Updated: 03/04/2025
Privacy Policy
Welcome to mascoshop.online. Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, make a purchase, or otherwise interact with our services. By accessing or using mascoshop.online, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please refrain from using our website.
This Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other global data protection laws. We are committed to being transparent about the personal data we collect and how we use it.
1. Who We Are
mascoshop.online is an international online store specializing in pet products. Our website is located at: https://mascoshop.online.
For any privacy-related inquiries, please contact us at:
Email: support@mascoshop.online
Phone: +34 686 02 99 89
Address: C. Juan Anton 21, 28011 Madrid, Spain
2. What Data We Collect
We may collect and process the following types of personal data:
Personal Identifiable Information (PII): Your name, email address, telephone number, and shipping/billing address.
Account Information: Your username, password, and preferences when creating an account.
Payment Information: Your payment details are processed securely by third-party providers such as Stripe or PayPal. We do not store your credit card information.
Technical Data: Your IP address, browser type, device information, and browsing history on our site.
Cookies and Tracking Data: Information collected via cookies and similar technologies (see Section 6 for details).
User-Generated Content: Such as comments, reviews, uploaded media, and messages.
3. How We Collect Your Data
We collect personal data through various means, including:
When you create an account or place an order.
When you subscribe to newsletters or promotional emails.
When you leave comments or reviews on our website.
Through the use of cookies, analytics tools, and other tracking technologies.
4. How We Use Your Data
We use your personal data for the following purposes:
Transaction Processing: To process and confirm orders, manage payments, and facilitate shipping.
Personalization: To tailor your experience and recommend products based on your browsing habits.
Customer Support: To respond to inquiries, manage refunds, and resolve complaints.
Marketing and Promotions: To send newsletters, special offers, and personalized advertisements (only when you have provided consent).
Security and Compliance: To detect and prevent fraud, protect against unauthorized access, and comply with legal obligations.
We do not sell your personal data to third parties.
If you have consented, we may also use your data to show you personalized ads on platforms like Google, Facebook, and Instagram. You can withdraw this consent at any time by adjusting your preferences or contacting us.
5. Legal Basis for Processing Data
We process your personal data on the following legal grounds:
Contractual Necessity: To fulfill your orders and provide customer support.
Consent: For activities related to marketing communications, cookies, and data collection beyond our core services.
Legal Compliance: To comply with applicable laws and regulatory requirements.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. These technologies may be used to:
Store session information, such as login details.
Analyze website traffic using tools like Google Analytics.
Deliver personalized advertising via platforms such as Facebook Ads.
You may manage or disable cookies through your browser settings; however, doing so may affect the functionality of our website.
By continuing to use our website, you consent to the use of cookies unless you disable them in your browser.
7. Who We Share Your Data With
We may share your personal data with the following parties:
Payment Processors: Such as PayPal and Stripe, to complete your transactions.
Shipping Providers: To deliver your orders, we share your personal data with our shipping partners. Our primary fulfillment partner is Eprolo, which processes and ships orders using its international network of warehouses. In addition, we work with another trusted shipping provider to ensure prompt delivery. Both partners are contractually obligated to protect your data in accordance with applicable data protection laws.
Marketing and Analytics Services: Such as Google Analytics and Meta Ads, for website performance tracking and targeted advertising.
Legal Authorities: When required to comply with legal or regulatory obligations.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy:
Account Information: Retained until you delete your account.
Order Details: Kept for accounting and tax compliance purposes (typically for five years).
Marketing Preferences: Retained until you opt out.
You may request the deletion of your data at any time, subject to applicable legal and administrative requirements.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Right of Access: To request a copy of your data.
Right to Rectification: To correct any inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): To request the deletion of your personal data.
Right to Data Portability: To receive your data in a structured, commonly used, and machine-readable format.
Right to Object: To object to certain data processing activities, including direct marketing and automated decision-making.
To exercise these rights, please contact us using the details provided above.
10. How We Protect Your Data
We implement appropriate technical and organizational measures to safeguard your personal data, including:
SSL Encryption: For secure data transmission.
Access Controls: Limiting data access to authorized personnel only.
Fraud Prevention Systems: To detect and prevent unauthorized activities.
While we strive to secure your data, no online system can guarantee complete security. We encourage you to use strong passwords and maintain the confidentiality of your personal data.
11. International Data Transfers
As an international business, your data may be transferred to and processed in countries outside your country of residence. We ensure that such transfers are protected by:
Standard Contractual Clauses (SCCs)
Data Protection Agreements (DPAs) with third-party processors
Compliance with applicable laws such as the GDPR and CCPA
12. Third-Party Links and Content
Our website may contain links to external websites (e.g., YouTube or social media platforms). These third-party sites have their own privacy policies, and we are not responsible for their practices.
13. Children’s Privacy
Our website is not intended for children under the age of 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal data from minors. If you believe that we have inadvertently collected data from a minor, please contact us immediately, and we will take appropriate steps to delete such data.
We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. For significant changes, we will notify you via email or a prominent notice on our website.
15. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: support@mascoshop.online
Phone: +34 686 02 99 89
Address: C. Juan Anton 21, 28011 Madrid, Spain
