Last Updated: 03/04/2025
These Terms and Conditions govern the sale of products on mascoshop.online and apply to all users who place an order through our website. They outline your legal rights and responsibilities as a customer and our obligations as a seller, in accordance with applicable consumer protection laws, including EU and international ecommerce regulations.
1. General Provisions
1.1 Scope
These Terms apply to all sales of products through mascoshop.online, an international online store specializing in pet products. All orders are subject to acceptance by us and product availability.
1.2 Modification of Terms
We reserve the right to amend these Terms at any time. Any changes will be posted on this page, and your continued use of the website after such updates constitutes acceptance of the revised Terms.
2. Order Acceptance and Payment
2.1 Order Placement
When you place an order, you are making an offer to purchase our products subject to these Terms. We reserve the right to accept or reject any order in our sole discretion. No contract shall exist between you and mascoshop.online until your order has been accepted and processed by us.
2.2 Payment Methods
Payment must be made using the payment methods specified on our website. All prices are listed in [specify currency] and are subject to applicable taxes, duties, and shipping costs, which will be indicated at checkout.
All prices are listed in USD ($) and are subject to applicable taxes, duties, and shipping costs.
2.3 Pricing and Product Information
We strive to ensure that product descriptions, prices, and availability are accurate. However, errors may occur. In the event of a pricing or product information error, we reserve the right to cancel or modify your order. Any cancellation or modification will be communicated to you via email, and any amounts already paid will be refunded in full.
3. Shipping and Fulfillment
3.1 Fulfillment Partner
All orders are processed and fulfilled by our trusted third-party logistics provider, Eprolo. Eprolo is responsible for the packing, quality control, and shipping of your orders from its global network of warehouses (including facilities in China, the United Kingdom, and the United States). By placing an order, you acknowledge and agree that shipping and delivery are subject to Eprolo’s policies and the applicable shipping terms provided at checkout.
3.2 Delivery Timeframes
Delivery times are estimated and may vary based on your location, the shipping method selected, and any external factors beyond our control. We will endeavor to provide you with accurate delivery estimates, but delays may occur.
3.3 Risk of Loss
Risk of loss for products passes to you upon delivery to the carrier. We are not liable for any damage or loss once the product has been dispatched from our fulfillment centers.
4. Returns and Refunds
Returns and refunds are governed by our separate Refund and Returns Policy. By placing an order, you acknowledge that you have read and accepted the terms of our Refund and Returns Policy, which is incorporated by reference into these Terms.
For full details, please refer to our Return Policy
5. Intellectual Property
All content, including text, graphics, logos, images, and software on mascoshop.online is the property of mascoshop.online or its licensors and is protected by applicable intellectual property laws. You agree not to reproduce, modify, or distribute any part of our website without our prior written consent.
6. Disclaimer of Warranties and Limitation of Liability
6.1 Disclaimer
Our website and all products sold through mascoshop.online are provided on an “as is” basis without warranties of any kind, either express or implied. We do not warrant that the website will be error-free or uninterrupted, or that the information provided is accurate, complete, or current.
To the extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
6.2 Limitation of Liability
In no event shall mascoshop.online be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website or purchase of products, whether based on contract, tort, strict liability, or any other theory of liability—even if we have been advised of the possibility of such damages.
7. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Spain, without regard to its conflict of laws principles. Any disputes arising from or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in Madrid, Spain.
8. Force Majeure
We shall not be liable for any delay or failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including, without limitation, acts of God, natural disasters, strikes, or governmental restrictions.
9. Contact Information
If you have any questions regarding these Sales Terms & Conditions, please contact us at:
Email: support@mascoshop.online
Phone: +34 686 02 99 89
Address: C. Juan Anton 21, 28011 Madrid, Spain
By placing an order on mascoshop.online, you confirm that you have read, understood, and agree to be bound by these Sales Terms & Conditions.
By completing a purchase on mascoshop.online, you confirm that you are at least 18 years old and agree to be bound by these Terms and all other applicable policies referenced herein.
